Five Ways to Expand Your Definition of “Benefits” to Include Wellness
When we think of employee benefits in today’s traditional landscape, we don’t typically include wellness within that core definition. Instead, wellness is often considered a standalone strategy. But this can be a disastrous scenario, considering how employee benefits and well-being go hand in hand. Most employees think of the two as the same and expect well-being initiatives to be included in their workday through fitness trackers, standing desks, flex time, healthy food options, etc.
As wellness becomes a standard offering, employers should embrace it as part of a benefits package. When it comes to integrating benefits and wellness successfully as one, consistency between the two is key. Annual enrollment is on the horizon; here are five steps benefits managers can take now to streamline their approach to workplace wellness:
1. Implement a Consistent Strategy.
Wellness is often viewed as reactive. For example: when claims costs go up, biometric screenings are subsequently put in place. Another example: if new data suggest chronic conditions are on the rise in a given year, incentives tied to condition management may be implemented. This reactive strategy isn’t effective or engaging, and it often leads to low participation and possibly employee resentment.
As you communicate your benefits, be sure to include communication on wellness — not only your philosophy and vision, but also tips and advice on how employees can integrate each benefit they enroll in with wellness services, perks and resources.
2. Make Eligibility Requirements Uniform.
In addition to communicating your aligned and integrated vision, philosophy and strategy between benefits and wellness, consider matching benefit plan eligibility to wellness program eligibility. For example: typically, 50 percent or more of medical plan utilization comes from spouses and dependents. This means that if your wellness objective is tied to your insurance plans, it might also be worth offering programs to your employees and their spouses and dependents.
The picture becomes more complex if the idea is to create a motivating, engaging and productive work environment. This calls for a more robust offering. Initiatives can be focused on helping support all employees and allowing everyone to participate. These would look similar to your more general benefit offerings and perks, like an employee assistance program or on-site fitness centers and sports leagues.
3. Ensure Plan Design Aligns.
When considering wellness as part of a comprehensive benefits package, it’s important to ensure that any plan design changes (especially to medical) are consistent with your wellness objectives and goals. Decisions about benefits or wellness are often made in silos, which can be counterproductive. For example: when trying to increase medication adherence for a diabetic population and remove barriers to care, be careful when increasing general copay amounts or coinsurance across the board, which could make receiving routine care more expensive. Another example: when building a more collaborative and motivating environment focused on resiliency and stress management, sending out a dependent audit that requires all employees to collect tedious information and complete verification forms can be counterproductive because it causes employee distress.
4. Know What to Expect of Your Carriers and Vendor Partners.
In the spirit of financial wellness, never leave money on the table — especially when it comes to added services from vendors you already employ. Carriers, even outside of medical insurance, will often have wellness solutions and tools you can offer your employees, such as providing free biometric screenings. More importantly, they can provide marketing materials, statistics, benchmarks and trends to drive the program forward.
5. Provide a Consistent Line of Communication.
Employee communication is the most critical factor to success for benefits programs. Wellness and benefits should be viewed under one employee engagement brand and umbrella so employees can clearly see everything that’s available. Discussing benefits and wellness in tandem will help solidify the connection in employees’ minds. Wellness is multifaceted, and tips can be incorporated into various existing communication vehicles. For example: adding financial and medical wellness tips to brochures about 401(k) plans, flexible spending accounts or health savings accounts may help your employees make the connection between wellness and their lives.
Annual enrollment reminds us of all the great work that benefits managers and organizations do to enrich employees’ lives. Wellness is a business imperative and a key component in any benefits program. If it’s done the right way with the right intentions, it can actually bring significant “benefits” to any benefits offering.